Oracle JD Edwards Support for EnterpriseOne

In order to meet the diverse customer needs, we provide a wide variety of support solution for Oracle's JD Edwards EnterpriseOne Software Client. Our support services are completely customizable, so they are guaraneed to be tailored to your needs. You have the choice of different support service options. Choose a set amount of hours or unlimited support.
You decide what we deliver!

Are you a small company that does not have the human resources or are you a large company that has too many resources but they are not available?

Do you have high personnel costs? Outsource your support and be independent and unrestricted.

You don't have the right 'tools' or the know-how for your support tasks? Our trained and experienced support staff will be happy to help you.

Is your internal staff not available because they are too busy with their daily work? Then outsource your support and free up your resources for more important tasks.

Are you a small company that does not have the human resources or are you a large company that has too many resources but they are not available?

Support Types

Technical Support
  • Server Configuration
  • Server operating system update
  • Server backup at customer location
  • Data security backup at customer location
  • Data security backup on backup database
  • System monitoring
  • User management
  • Security management
  • Transfer and package management
  • Database administartion
Application Support
  • Maintenance
  • Support
  • Development
  • Administration
  • 1st level support
  • 2nd level support
  • Basic

  • $ 100

    monthly

  • individual(ly):
    – elaborated SLA
    – core working hours
    – minimum term
    – reaction time
    – resolution time

     

  • Comfort

  • $ 100

    monthly

  • individual(ly):
    – elaborated SLA
    – core working hours
    – minimum term
    – reaction time
    – resolution time

     

  • Premium

  • $ 100

    monthly

  • individual(ly):
    – elaborated SLA
    – minimum term
    set:
    – reaction time of 2h
    – resolution time of 24h

     

The Vision IT Consulting GmbH

At Vision IT Consulting GmbH we define ourselves as a full-service agency around the topics of ERP, PIM / PXM (product information management / product experience) and webshop solutions. As an Oracle Gold Partner we support our customers in the efficient implementation of their digital business processes and ERP projects.
Whether in Manufacturing & Assets, Financials or Distribution Management, every area has its own challenges. Vision IT Consulting GmbH can now look back on 20 years of ERP experience and is able to identify and overcome hurdles with its experienced consultants at an early stage. We're here to help you meet these challenges so you can take care of the daily business without having to worry about the underlying technologies. We would be happy to advise you on what a holistic solution might look like for your company.